Q: Does MiniFinder work in my country?
A: MiniFinder products work worldwide.
Q: Are MiniFinder products bulky?
A: No, the size of our products is approximately 5cm x 4cm (2.4" x 1.6"). Like a matchbox.
Q: Do you deliver internationally?
A: Yes, we ship worldwide.
Q: How long is the delivery time?
A: Within the EU and North America, the delivery time is 1-3 days. In the rest of the world between 3-7 days.
Q: How do I activate a MiniFinder product?
A: Please see the video below that explains how to activate your MiniFinder:
Q: Where can I find MiniFinder user manual?
A: You can find it on the supplied card that comes with each MiniFinder product. If it gets lost, please contact MiniFinder Support: firstname.lastname@example.org
Q: Why do I get no position in the APP?
A: Turn off and then start your MiniFinder outdoors. Leave it to the open sky for 5-10 minutes. If you still do not get a signal, please contact our customer service for further advice: email@example.com
Q: Can I track multiple MiniFinders in one and the same APP?
A: Yes, there is no limit to how many devices you can track in real time from your account. Of course, you need to purchase a MiniFinder product with a data plan (subscription), and then enable it from an existing account.
Q: Do I need to buy a battery?
A: No, all MiniFinder products have built-in and rechargeable battery.
Q: What is the tracking range?
A: There is no limit on reach. You can track your device remotely located thousands of miles from you.
Q: Can I see the distance between myself and my MiniFinder?
A: Yes. Touch the map needle and you will get more information. Stands distance between you and your MiniFinder.
Q: Can I get an alarm if the device leaves a safe GeoFence Zone?
A: You can draw a so-called GeoFence on the map and set to get an alarm when your MiniFinder leaves that area.